Contact information
CONTRACT INFORMATION & TERMS OF SALE
Last Updated: August 8, 2026
1. Seller Information
Legal Name: Nstago Online S.L.
Trading Name: nstago
NIF/CIF: B-00000000 (sample — replace before publishing)
Registered Address: Calle de Alcalá 120, 2º B, 28009 Madrid, Spain (sample — replace before publishing)
Email: support@nstago-example.com (sample — replace before publishing)
Telephone: +34 900 000 000 (sample — replace before publishing)
2. Purpose
These Contract Information & Terms of Sale govern purchases made through the nstago online store.
By placing an order through our website, the customer agrees to these terms, together with our applicable Privacy Policy, Refund Policy, Shipping Policy, and Legal Notice.
3. Product Information
Before placing an order, customers will be provided with information regarding:
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Product name and description
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Main characteristics of the product
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Price
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Applicable taxes
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Shipping costs
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Available payment methods
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Estimated delivery information
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Return and withdrawal information
We make reasonable efforts to ensure that product descriptions and images are accurate.
Minor differences in colour or appearance may occur depending on the customer's device or display settings.
4. Ordering Process
To purchase a product, the customer should:
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Select the desired product.
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Add it to the shopping cart.
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Review the selected products.
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Enter the required billing and delivery information.
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Select an available payment method.
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Review the order details and total price.
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Confirm and submit the order.
The customer is responsible for ensuring that the information entered during checkout is accurate.
5. Contract Formation
When the customer submits an order through the website, the customer is requesting to purchase the selected products.
An electronic order confirmation may be sent to the email address provided by the customer.
The purchase contract will be formed in accordance with applicable Spanish and European Union consumer law.
6. Order Acceptance
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
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Product unavailability
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An obvious pricing or product-information error
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Suspected fraudulent activity
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Technical errors
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Inability to deliver to the selected destination
If payment has already been received for an order that we cancel, the applicable amount will be refunded.
7. Prices
All prices are displayed in euros (€), unless otherwise stated.
Applicable taxes and shipping charges will be shown before the customer completes the purchase.
We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted, except where an obvious error is involved.
8. Payment
Payment can be made using the payment methods displayed during checkout.
Payments may be processed through third-party payment providers.
The customer confirms that they are authorized to use the selected payment method.
9. Delivery
Orders will be delivered to the address provided during checkout.
Estimated delivery times will be displayed on the website or during checkout.
Delivery times are estimates and may be affected by carrier delays, holidays, customs procedures, incorrect addresses, or circumstances beyond our reasonable control.
10. Shipping Charges
Any applicable shipping charges will be displayed before the customer completes payment.
The final order total will include the applicable product prices and delivery charges.
11. Right of Withdrawal
Eligible consumers within the European Union generally have the right to withdraw from a distance purchase within 14 calendar days of receiving the goods, subject to statutory exceptions.
Customers wishing to exercise this right should contact:
Email: support@nstago-example.com
The customer's statutory consumer rights are not affected by these terms.
12. Returns and Refunds
Returns and refunds are handled according to our Refund & Return Policy.
Where a refund is due, it will generally be issued using the original payment method.
Where permitted by law, we may wait until returned goods have been received or evidence of their return has been provided before processing the refund.
13. Defective or Non-Conforming Products
If a product is defective, damaged, incorrect, or does not conform to the applicable contract requirements, the customer should contact us.
We will provide the remedies required under applicable Spanish and European consumer-protection legislation.
14. Legal Guarantee
Nothing in these Terms of Sale limits or excludes mandatory statutory consumer rights.
Consumers are entitled to the legal guarantees and remedies applicable to the products they purchase under Spanish and European Union law.
15. Customer Complaints
For questions, complaints, or assistance relating to an order:
Email: support@nstago-example.com
Telephone: +34 900 000 000
Please provide your order number and a description of the issue.
16. Electronic Communications
By placing an order, the customer agrees to receive transactional communications relating to the order, such as:
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Order confirmation
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Payment confirmation
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Shipping notifications
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Delivery updates
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Return or refund communications
These communications are necessary for the fulfilment and administration of the purchase.
17. Electronic Contract Records
Order information, confirmations, invoices, and other relevant electronic records may be retained for the periods required by applicable law.
Customers should retain their order confirmation and other purchase documentation.
18. Contract Language
The contract may be concluded in English or Spanish, depending on the language selected by the customer during the purchasing process.
19. Intellectual Property
The nstago name, logo, website design, product descriptions, photographs, graphics, text, and other website materials may be protected by intellectual-property rights.
They may not be copied, reproduced, distributed, or commercially exploited without appropriate authorization.
20. Third-Party Services
Our store may use third-party services such as payment processors, delivery providers, analytics services, and technology providers.
These services may have their own terms and privacy policies.
21. Limitation of Liability
Nothing in these Terms of Sale excludes or limits liability that cannot legally be excluded or limited.
Subject to applicable law, nstago will not be responsible for losses resulting from circumstances outside our reasonable control.
22. Force Majeure
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government measures, technical failures, or other extraordinary events.
23. Applicable Law
These Terms of Sale are governed by applicable Spanish and European Union law.
Mandatory consumer-protection rights remain unaffected.
24. Changes to These Terms
We may update these Terms of Sale when necessary.
The version applicable to an order will be the version in force at the relevant time of purchase, subject to mandatory legal requirements.
25. Seller Contact Details
Nstago Online S.L.
Trading Name: nstago
NIF/CIF: B-00000000
Address: Calle de Alcalá 120, 2º B, 28009 Madrid, Spain
Email: support@nstago-example.com
Telephone: +34 900 000 000